Refund policy
We take pride in creating customized and personalized products tailored just for you. Because each item is made to order, we strive to ensure your satisfaction with every purchase.
Returns
- We accept returns for store credit only. Refunds to the original payment method are not available due to the personalized nature of our products.
- Returns must be initiated within 15 days of receiving your order. We believe this window balances fairness with the unique production process of customized items.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- To start a return, please contact our customer support team with your order details and reason for return. We'll guide you through the process.
Store Credit
- Once your return is received and inspected, we will notify you of the approval or rejection of your return.
- If approved, you will receive store credit equal to the purchase price of the returned item (excluding shipping costs).
- Store credit can be used for any future purchases on our website.
Exceptions
- Items damaged upon arrival or with production errors will be handled on a case-by-case basis to ensure your satisfaction.
- Personalized items that are returned without contacting us first will not be accepted.
Our Commitment
Your happiness matters to us! If you have any concerns or special circumstances, reach out to our support team. We're here to help and make things right.
Questions? Contact us at sales@wrappedandwready.com. We’re always happy to help.